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How we work

A simple process, start to finish.

From your first email to launch day and beyond, here's exactly what to expect. No lengthy meetings, no jargon, no surprises — most of it handled by email, around your schedule.

Mostly by email

Reply whenever it suits you. A quick call is always optional, never required.

Clear timelines

You'll know how long each step takes, and we keep you updated in plain English.

No surprises

Fixed quotes, honest advice and your website, domain and content always yours.

The journey

Seven steps to your new website.

Each stage is designed to save you time and keep things simple.

  1. 01

    Business discovery

    You tell us about your business by email — what you do, who you help and what you'd like your website to do. No meeting required.

  2. 02

    Your quote

    We send a clear, fixed quote with no surprises. You know exactly what you're getting and what it costs before anything begins.

  3. 03

    Payment

    Once you're happy, a simple deposit gets things moving. Straightforward terms, professional invoicing, no pressure.

  4. 04

    Intake form

    A short online form gathers everything we need — your details, content and any photos. Fill it in whenever suits you.

  5. 05

    We build your website

    We design and build everything for you. You'll see a preview link, and we'll refine it together until it's right.

  6. 06

    Launch

    We connect your domain and take your website live — checked, fast and ready for customers.

  7. 07

    Ongoing support

    We stay with you. Updates, changes and peace of mind, handled by email whenever you need us.

And then?

We don't disappear after launch.

The relationship really begins once your website is live. We stay on hand to make updates, answer questions and keep everything running smoothly — for the years ahead, not just the first week.

Updates, changes and content edits handled for you
Hosting, security and backups quietly taken care of
A real person to email whenever you need us
No long contracts — stay because it works

Tell us about your business.

We'll take it from here.

Prefer email? hello@flowpilotuk.com